| Information about COVID-19 |
Wellington Dufferin Guelph Public Health
City of Guelph
County of Wellington
Government of Ontario
Public Health Ontario
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| Emergency and Helplines |
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Call 911 if you are in immediate danger or your safety is at risk
Here 24/7
- 1-844-437-3247 (HERE247)
- Referrals to addictions, mental health, and crisis services.
- Work with individuals to understand what they need and assist in getting them connected.
- Intake, assessment, and referral for most local government funded addictions and mental health services
Distress Line (Family Counselling and Support Services for Guelph-Wellington)
- 519-821-3760 or 1-888-821-3760 (Mon-Sun 8 am-10 pm)
- Compassionate active listening and response.
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support for people who are experiencing distress about their circumstances
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referral to community services
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suicide intervention / prevention when required
Family & Children’s Service of Guelph and Wellington
- 519-824-2410 or toll free: 1-800-265-8300
- Supports for families who are struggling or in an unsafe situation.
Kids Help Phone
- 1-800-668-6868
- 24/7 confidential professional online and telephone counselling and volunteer-led, text-based support in English and French to youth across Canada.
Guelph Police Services (for non-emergency)
- 519-824-1212 - if you’re not in an emergency situation and no person or property is in immediate danger
Guelph-Wellington Women in Crisis
- Crisis Line: 519-836-5710 or 1-800-265-7233
- 24-hour telephone and TTY support and referral line. Support to those who have experienced or are experiencing physical, sexual, emotional or financial abuse and/or stalking.
Ontario Caregiver Helpline
- 1-833-416-2273
- One-stop resource for information and support for caregivers
Wellington OPP
- (519) 856-1506 - if you’re not in an emergency situation and no person or property is in immediate danger
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| Children and Youth |
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Kids Help Phone
- 1-800-668-6868
- 24/7 confidential professional online and telephone counselling and volunteer-led, text-based support in English and French to youth across Canada.
Family & Children’s Service of Guelph and Wellington
- 519-824-2410 or toll free: 1-800-265-8300
- Supports for families who are struggling or in an unsafe situation.
Children’s Mental Health Ontario
- Mental Health supports for children during COVID-19
Here4kids
- Parents can call Here4Kids at 1-844-4KIDS-11 (1-844-454-3711) to speak with a service coordinator about linking to services for challenges relating to their child’s speech, movement, play, behaviour, learning, and/or development.
University of Guelph
- Counselling Services: 519-824-4120 x53244 (Monday-Friday 8:30-4:30)
- Text “UofG” to 686868 using your text- or SMS-enabled device
- Call Good2Talk: 1-866-925-5454
YMCA: Physical Activities for Kids
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| Food Access (Guelph) |
COVID-19 Resource: Guelph Emergency Food Access
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| Food Access (Wellington County) |
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COVID-19 Resource - Wellington County Food Access
- Includes information about emergency food programs in Wellington County. Last updated May 13, 2020.
Food and Friends
Erin, Hillsburgh and Guelph - Eramosa, Rockwood
- The Foodbank is working along with local service groups and churches. Please contact the manager Stephanie - email stephanie.c@ew-cs.com (519) 833-9696
- This service is supporting Hillsburgh, Erin, and Guelph Eramosa
- They are also providing prescription deliveries
Centre Wellington Area
- The CW Foodbank is still running, though in a different format. Please contact them at - 11-105 Queen Street W., Fergus, ON, N1M 1S6, (In Fergus Marketplace), Tel 519 787-1401 - they will create a basket of food for you for pick up or delivery
- The Bridge has sponsored a lunch made by The Red Door available every Tues. This is in addition to other lunch and dinner options they have available. Please contact them at 226-821-4461 or 519-803-0502 or cwmealstogo@gmail.com
- Food and Friends has created a Fresh Food for Kids basket program through the Elora Pentacostal Church. Please click here to apply.
Minto and Mapleton Areas
- Palmerston Food Bank - 519-417-4774 Barbara Burrows palmfb@yahoo.ca, Pick-up Thu by appointment only **Weekly requests should be made before Wed 9 pm to receive food on Thursday
- Harriston Food Bank - (519) 510-3663 Appointment Only, Tues and Thurs 10am - 12pm
- Drayton Reformed Church - 519-504-2346 Operates out of Drayton Reformed Church with the help and support of local churches, schools, businesses and individuals.
Wellington North
- Both of the food banks in Wellington North continue to provide service. You may wish to contact them directly to see what procedures they have currently implemented.
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| Harm Reduction and Addiction Services |
| Alcoholics Anonymous (AA) Guelph
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| Health Care and Social Services |
| ARCH HIV/AIDS Resources and Community Health
Community Resource Centre
- Resources and supports for residents in North and Centre Wellington
- Offering virtual service
Dial-a-Doc
- If you do not have a family doctor and need to talk to one, you can make an OHIP covered phone appointment.
East Wellington Community Services
- Service available by phone: food, senior/youth support, transportation, outreach support. Numbers found on the website.
Family & Children’s Service of Guelph and Wellington
- 519-824-2410 or toll free: 1-800-265-8300
- Supports for families who are struggling or in an unsafe situation.
East Wellington Family Health
Guelph Community Health Centre
Guelph Family Health Team
Guelph Neighbourhood Support Coalition
- admin@guelphneighbourhoods.org
- Support families and individuals in neighbourhood across Guelph
Here4kids
- Parents can call Here4Kids at 1-844-4KIDS-11 (1-844-454-3711) to speak with a service coordinator about linking to services for challenges relating to their child’s speech, movement, play, behaviour, learning, and/or development.
Mango Tree Health Team
Minto-Mapleton Family Health Team
Mount Forest Family Health Team
Sanguen Health Centre
- (519) 603-0223
- A Hepatitis C agency that provides wrap around support to those experiencing high degrees of marginalization as a result of their substance use, mental health, homelessness and chronic poverty.
Telehealth Ontario
Upper Grand Family Team
YMCA - Guelph Y
- Virtual Y offers free resources and online activities, health and wellness tips and more
- (519) 824-5150
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| Housing and Shelter Support |
County of Wellington Social Services
- Current information on housing and other County of Wellington services
Emergency Shelter
- Three emergency homelessness shelters, Dwelling Place, Stepping Stones, and Youth Emergency Shelter have been closed temporarily and relocated to hotel accommodations in Guelph-Wellington.
- Details for how to access shelter can be found on the County of Wellington COVID Information and Updates webpage.
Marianne’s Place
- Call 24-hour Crisis Line at 519-836-5710 or, for long distance, 1-800-265-7233 for immediate and confidential support.
- an accessible emergency shelter for women and their children who are experiencing physical, sexual, emotional or financial abuse and/or stalking or human trafficking.
Supported Isolation Shelter (SIS)
- SIS is a program for individuals who are homeless and need to isolate/self-isolate due to:
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Presence of COVID-19 symptoms
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Positive test result for COVID-19
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Close contact with a person diagnosed with COVID-19
- If an individual experiencing homelessness requires admission to the Supported Isolation Shelter, they need to be pre-screened.
- For questions about screening, please contact Wellington-Dufferin-Guelph Public Health
- COVID Call Centre: 519-822-2715
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| Income Supports and Employment Services |
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County of Wellington
- Information about the County of Wellington operational changes and closures, including income and employment information
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| Indigenous Services |
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Indigenous Healing and Wellness Program
- The Indigenous Health and Wellness Program is a multifaceted community-driven program run through the Guelph Community Health Centre
- Update on Guelph Community Health Programs (including the Indigenous Healing and Wellness Program)
Anishnabeg Outreach
- 519-763-5292
- Wrap-around services for urban First Nations, Metis and Inuit peoples
Canadian Mental Health Association - Ontario
- Information about mental health and wellness services for Indigenous children and youth.
Hope for Wellness Helpline – On-Line Chat Counseling Service
- 24/7 toll-free Help Line: 1-855-242-3310 (24/7)
- Chat box on website to connect with a counsellor on-line
- Immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
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| Internet Access and Technology |
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Shaw Go Wifi
- Offers Go WiFi program free to Canadians where it’s available during the COVID-19 pandemic.
Wifi Map
- Free community wifi hotspots in Guelph
Low Cost Internet and Technology Options
Connecting Families:
- Federal program to connect families who receive the maximum Canada Child Benefit for under $10/month. Pre-qualification letter needed to participate.
Renewed Computer Technology
- A social enterprise that offers no- and low-cost technology (like computers) to eligible schools, low-income learners and charities, not-for-profits and libraries.
Telus' "Internet for Good"
- Offers $9.95/month internet to Canadians nationwide who receive child benefit and have incomes under $31,120 per year.
Rogers' "Connected for Success" plan
- Partners with non-profit and low-income housing providers in Ontario, New Brunswick and Newfoundland & Labrador to offer $9.99/month home internet to their tenants.
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| Legal Support |
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Guelph Wellington Legal Clinic
- To discuss legal issues call: 519-821-2100 or 1-800-628-9205
- gwlegalclinic@lao.on.ca
Community Legal Education Ontario
- Legal information to help people understand and exercise their legal rights
Legal Aid Ontario
Luke’s Place: Law Supports during COVID-19
- Supports for women accessing the law during COVID
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| Mental Health and Crisis Services |
Canadian Mental Health Association
- Here 24/7
- 1-844-437-3247 (HERE247)
- Referrals to addictions, mental health, and crisis services.
- Work with individuals to understand what they need and assist in getting them connected.
- Intake, assessment, and referral for most local government funded addictions and mental health services
- Here4Help
- For access to many online resources and supports during COVID-19
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| Newcomer and Immigrant Services |
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| Parenting Supports, Early Years and Childcare |
| Children’s Early Years Division, County of Wellington
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| Senior Support Services |
| Guelph Independent Living
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| Transportation/Delivery |
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Please contact transportation/delivery services directly. Some services have restrictions and/or have stopped service in response to COVID-19.
City of Guelph Transit
Free until July 1, 2020 for people travelling to essential workplaces, medical appointments or shopping
Canadian Cab
CW Taxi and Fergus/Elora Taxi
- 519.787.7433
- Service from Fergus to within town and out of town
Community Resource Centre of North and Centre Wellington
- 519-843-7003
- Transportation@communityresourcecentre.org
- Using Ride Well on a limited basis for essential trips
Dan’s Taxi
- 519.843.2424
- Located in Fergus
East Wellington Community Services Transportation Services
- Call 519.856.2113 between 8:30am and 4:00pm from Monday to Friday.
- Transportation from East Wellington to the GTA, Hamilton, Orangeville, Georgetown and the Waterloo Wellington region
Harriston Taxi
- Located in Harriston.
- 519.338.5488
Red Beard Rides
- 519-510-7433 (519-510-RIDE)
- ann@redbeardrides.ca
- Located in Harriston. Will drive anywhere. Closed until May 15, 2020 due to COVID-19
Red Top
Ride Well
- For travel within Wellington County
The Other Delivery Service
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| Directories of Community, Social, Government and Health Services |
PIN - The People and Information Network Community Information Database
- Community information and referrals to services and programs in Guelph and Wellington. Current practice (April) voicemails are regularly checked and calls returned with information caller needs. Emails continue to be answered as always.
211 Ontario Community and Social Service Helpline
- 211 or toll free: 1-877-330-3213
- Information about support and services that are available
- Call line is 24/7 and have live chat feature
Government of Ontario
- Information about financial, mental health and other supports available
Telehealth Ontario
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| Community Members Offering Support |
Facebook Group: CareMongering Guelph
- Leaning into Community During COVID19
Guelph Coronavirus Community Response
- Community sourced page for those wanting help and offering help. Food access and other local information about Guelph’s response in particular to those most vulnerable
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